Turning Payment Reminders into Immediate Payments
San Antonio, TX — SWIVEL®, a subsidiary of SWBC and leading fintech company specializing in integrated solutions, announced the launch of PayPrompt® Pro, an enhanced digital payments communications solution designed to help financial institutions turn payment reminders into borrower action and accelerate reconciliation.
A key component of SWIVEL’s broader digital payments communications strategy, PayPrompt Pro enables lenders to deliver secure, personalized payment reminders directly within the channels borrowers already use and trust. Embedded within existing financial institution platforms, the solution combines SMS payment reminders, secure Reply-to-Pay functionality, deep-link payment experiences, and future-ready digital engagement capabilities to create a convenient, user-friendly payment journey.
Today’s borrowers increasingly expect seamless digital convenience, but growing concerns around payment fraud, spoofed messages, and phishing attempts have made trust just as important as speed. The solution addresses both needs by helping financial institutions deliver trusted payment experiences that reduce friction while reinforcing borrower confidence.
“Financial institutions have spent years making payments faster and more convenient, but increasingly, the challenge is making those interactions feel just as secure and trustworthy,” said Amanda Licona-Crocker, President of SWIVEL. “Borrowers want an easy way to stay on top of payments while knowing they are interacting with their financial institution in a familiar and trusted environment. PayPrompt Pro brings those experiences together.”
PayPrompt Pro includes several capabilities designed specifically for financial institution payment workflows:
- Reply-to-Pay via SMS enables borrowers to respond instantly and directly to payment reminders with a simple “Y” to initiate payment, reducing friction while addressing concerns around clicking unknown links.
- Automated Payment Reminders help lenders proactively engage borrowers before payments become delinquent.
- Deep-Link Payments create streamlined, one-tap payment journeys that take borrowers directly to payment actions, with in-thread payment experiences designed to simplify the path from reminder to payment.
- Native Platform Integration embeds communications directly into existing financial institution platforms, creating a seamless borrower experience.
- White-Labeled Capabilities ensure the financial institution’s branding throughout the borrower journey, reinforcing trust and recognition.
- Immediate Payment Confirmation gives borrowers the peace of mind that their payments have been successfully received and recorded.
Unlike broad communications platforms that treat payment prompting as just one of many features, PayPrompt Pro is purpose-built to support financial institution payment and lending strategies.
PayPrompt Pro is available now as a standalone SWIVEL solution for financial institutions seeking to modernize their borrower communications and payment engagement strategies.
About SWIVEL
SWIVEL®, an SWBC company, offers an integrated platform that simplifies the use of Apple Pay®, Debit, Credit, and ACH for payments. The platform serves over 2,000 clients, including financial institutions and the software companies that support them. SWIVEL integrates with existing systems to manage payments, streamline operations, and provide user engagement tools. With tailored risk management controls for each transaction, SWIVEL helps businesses maintain compliance and improve payment processes. The company is a wholly owned subsidiary of SWBC, headquartered in San Antonio, Texas. Find more information at www.getswivel.io.
Apple Pay®, VISA®, and Mastercard® are registered trademarks.
Contact:
Lisa Pinto, SWBC
210.382.1520
lpinto@swbc.com
Chasity Gafford, SWBC
210.488.1285
cgafford@swbc.com