Our Resources

Featured Blogs

October 2025

Compliance Isn’t Optional. It’s a Competitive Advantage

September 2025

How Recurring Card Payments Drive Better Engagement and Fewer Missed Transactions

June 2025

¡Ahora en Español! SWIVEL Expands Spanish Support Across Digital Channels

Featured Case Studies

Hughes Federal Credit Union Streamlines Core Conversion with SWBC’s SWIVEL: A Success Story

Hughes Federal Credit Union turned a daunting core conversion into a smooth, disruption‑free success by partnering early with SWBC’s SWIVEL, ensuring uninterrupted payments, seamless member communication, and a modern foundation for future innovation.

Lone Star Credit Union

Lone Star Credit Union (LSCU) is proud to be a Texas-based credit union since 1967, with a philosophy of “people helping people.” Its reputation is built on a vision to strengthen the local community through shared values and high-impact relationships. Member needs and technological innovation have been the focus of LSCU. They believe success in these areas is more than possible; it’s necessary.

Perspectives

May 2023

Back to the Basics: Steps to Take to Improve Users’ Online Payment Experience

February 2023

Humanizing The CX in OMNICHANNEL Banking

October 2022

Opportunities for Humanization to Make a Difference During Final Pay Offs

Knowledge

Strategies for Designing a Seamless Self-Serve Payments Experience

With the meteoric rise of mobile apps and othr smartphone technology over the past decade, UX design has become a critical tool in ensuring your account holders can easily access, navigate, and enjoy your institution’s self-serve payments ecosystem.

Meet the Payment Preferences of Today’s Consumers

With new tech solutions, you can meet consumer demand for easy payments.

In The News

December 2025

Amanda Licona-Crocker, President of SWIVEL, is featured in the December 2025 issue of BankBeat with her article, “Mitigating Threats Impeding Real-Time Payments Adoption.”

This spotlight showcases her expertise and drive to lead the charge with bold ideas and solutions that power the future of real-time payments.

February 2025

Industry Leaders Share Perspectives on AI in Financial Services: Amy Orosco from SWIVEL Featured

On Valentine’s Day 2025, SWIVEL joined fintech leaders on the Bankadelic Podcast to discuss AI’s growing impact on financial services, highlighting SWIVEL’s careful approach to integrating AI for tasks like meeting notes and client communications while exploring future opportunities to enhance customer experiences.

Press Releases

November 2025

SWIVEL® Announces Jenna Cantwell as Chief Operating Officer

SWIVEL®, a subsidiary of SWBC and leading fintech company specializing in integrated solutions, announced today that financial services and software industry veteran, Jenna Cantwell, has been named as its Chief Operating Officer.

August 2025

User feedback, compliance, and operational scale should drive payments systems

Fintech, including payments solutions, has always been about turning disruption into opportunity, says SWIVEL’s Amanda Crocker.

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