Press Releases

February 2024
SWIVEL™ to Improve Transaction Enablement
SWIVEL is excited to announce it is working with J.P. Morgan Payments to improve its offering around direct card processing. The integration is part of SWIVEL’s long-term initiative to provide its clients with more robust transaction enablement.
December 2023
SWBC’s SWIVEL™ Acquires Magic-Wrighter, Inc.
SWBC’s SWIVEL™ Transactions, LLC, a leading fintech company specializing in integrated transaction enablement solutions, announced today it has acquired ownership of Magic-Wrighter, Inc., a leader in the fintech and payments industry.
October 2023
Crocker Joins SWIVEL™ as Chief Operating Officer
SWIVEL is excited to announce Amanda Crocker has joined their team as Chief Operating Officer (COO), a new role for the growing software company.
July 2023
SWIVEL™ added to AKUVO’s portfolio of connected services
SWIVEL, an SWBC Company, is pleased to announce the integration of its platform to AKUVO’s collections and credit risk platform, Aperture. Connecting these two industry-leading technologies will enable mutual customers to process payments quickly and securely as part of their collections workflow, adding new efficiencies to their everyday process.
May 2023
SWIVEL™ Expands Integration with Eltropy
SWIVEL™ Transactions, LLC, in collaboration with Eltropy, is pleased to announce the launch of enhanced payment reminder and acceptance capabilities.
January 2023
SWIVEL Announces Integration with Fiserv Corillian Home Banking Application
Enables greater ease of use and faster access to payments for credit unions.
May 2022
SWBC launches fintech company SWIVEL™, focused on frictionless, integrated transaction enablement
SWBC is excited to announce SWBC Payments is now SWIVEL™ Transactions, LLC. SWIVEL will focus on its industry-leading transaction-enablement platform used by more than 800 financial institutions across all 50 states to make it easy for account holders to execute transactions.

In The News

December 2023
Humanizing the CX in Omnichannel Banking
A strong customer relationship stands as the greatest asset for community banks and credit unions. That distinct affinity is so valuable that fintechs and large banks are spending billions of dollars to emulate the kind of emotional connections and personalized relationships smaller banks and CUs have in spades.
June 2023
Humanizing The Digital Experience
Dive into this article with Jason O’Brien, CEO of SWIVEL and Ray Birch of CUToday, where they discuss the importance of credit unions harnessing the key humanization opportunities that build new relationships and strengthen current ones.
November 2022
Economic Trends Hasten Transition to Digitization
Great article by Blake Hastings, SVP Corporate Strategy and Chief Economist at SWBC, parent company of SWIVEL where he addresses the future of digital technology in the financial sector, and taking stock of the economic conditions that will play a role in accelerating or slowing the inexorable trend toward digitization.

Featured Blogs

The image shows the Connect2Core™ logo, which is a real time payment solution
January 2024
Revolutionizing Financial Operations: The Dynamics of Real-Time Payment Data Posting 
Adhering to Nacha’s Fraud Risk Management and Monitoring Rules
August 2022
Adhering to Nacha’s Fraud Risk Management and Monitoring Rules
2022 Product Outlook for Financial Institutions: Payments
January 2022
2022 Product Outlook for Financial Institutions: Payments
Keeping Pace with Digital Demand for Self-Service Payments Options
November 2021
Keeping Pace with Digital Demand for Self-Service Payments Options
Three Quick Tips for Delighting your Account Holders Image
August 2021
Three Quick Tips for Delighting Your Account Holders
Delivering Seamless and Secure Digital Payments Options
July 2021
Delivering Seamless and Secure Digital Payments Options

Perspectives

Pay Online
May 2023
Back to the Basics:  Steps to Take to Improve Users’ Online Payment Experience
Swivel Customer Services lady Laughing
February 2023
Humanizing The CX in OMNICHANNEL Banking
Couple Paying Mortgage online with SWIVEL's Platform
October 2022
Opportunities for Humanization to Make a Difference During Final Pay Offs

Knowledge

Meet the Payment Preferences of Today’s Consumers
With new tech solutions, you can meet consumer demand for easy payments.
Equal and Opposite Reactions: Payment Preferences Across the Generational Divide
The perpetual evolution of the payments industry can be exciting for consumers as their access to convenient payment methods continues to become more widespread.

Featured Case Studies

Financial Center First Credit Union

For 66 years, Financial Center First Credit Union (Financial Center First) has been serving its members and the community of Central Indiana. Learn how Financial Center First realized a 161% increase in transactions funded through self-serve channels by partnering with SWIVEL.

USalliance Financial

With a significant portion of their consumer lending portfolio originating from indirect channels, USALLIANCE experienced challenges related to supporting these borrowers. With respect to payment remittance in particular, delayed settlement and posting, as well as slow return notifications were common.

Upcoming Events

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