Interactive Voice Response
Your time is valuable. Spend it on something worth it!
Customer service calls average 7 minutes, and that adds up when your team handles multiple calls a day. Our Interactive Voice Response (IVR) solution allows financial institutions to accept payments 24/7 through an automated telephone system and provides an alternative payment method for account holders to self-serve. With IVR, your agents can say goodbye to lengthy call durations.
24/7 Agent-Free Payments at Your Fingertips.
Dynamic Natural Language Processing
Automated Payments 24/7
Benefits Of Implementing IVR
Increased Account Holder Satisfaction
Save time. Save money. Integrate IVR.
Accepts payments 24/7/365, even
on weekends and holidays.
Natural Language Processing
With higher quality voice recognition and support for English and Spanish, our AI technology understands and interprets conversational inputs from humans via voice and touch-tone.
Powered by machine learning, IVR uses artificial intelligence (AI), bringing algorithms and models that allow computers to learn from data to make predictions and decisions without explicit programming. It involves designing and implementing systems that can automatically learn and improve from experience.
Your IVR is segmented for PCI Compliance so all payment information is protected.
Seamless Validation Experience
Provides an account holder experience that is smooth and efficient, insuring your financial institution with a higher rate of happy clients.
Featured Case Study
Learn more about Transaction Enablement™
SWIVEL offers an efficient and convenient Interactive Voice Recognition (IVR) service that enables financial institutions to accept payments 24/7 via an automated telephone system. With dynamic Natural Language Processing and secure hosting, the IVR service provides a seamless validation experience, managed for low IT involvement.
IVR can reduce call volume and offer an alternative payment method for members to self-serve. The more people use it, the more the language model benefits everyone.