In The News

Three years ago, WEOKIE Federal Credit Union began implementing the SWIVEL Transaction Enablement Platform, which provides multiple payment channels through a single platform. This allowed the $1.5 billion Oklahoma City-based credit union to eliminate many of the manual payments processes, automate payment posting to the core and significantly reduce call center volume and queues.

Jason O’Brien, CEO at SWIVEL, joined us in the Studio Lounge to provide a summary on SWIVEL’s transaction enablement platform, his firm’s working partnership with Eltropy.

SWIVEL CEO Jason O’Brien told CUToday.info there are certainly opportunities ahead for faster payments, but those come with some hurdles and concerns that have prevented some CUs from stepping into the space.

For this issue, we visited with SWIVEL COO Amanda Crocker. The San Antonio, Texas-based fintech provides financial institutions integrated transaction enablement solutions for account holders, borrowers, and departments across financial institutions, while also mitigating risks associated with payments processing in the digital environment.

A strong customer relationship stands as the greatest asset for community banks and credit unions. That distinct affinity is so valuable that fintechs and large banks are spending billions of dollars to emulate the kind of emotional connections and personalized relationships smaller banks and CUs have in spades.

Dive into this article with Jason O’Brien, CEO of SWIVEL and Ray Birch of CUToday, where they discuss the importance of credit unions harnessing the key humanization opportunities that build new relationships and strengthen current ones.