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Expanding Access with a Simple but Powerful Update
SWIVEL has expanded its multilingual capabilities! Spanish language support is now available on Web and Mobile, complementing our existing Phone Interactive Voice Response (IVR) experience. With an easy-to-use language selector, Spanish-speaking users can now manage payments in the language they’re most comfortable with.
This enhancement improves the user experience and helps financial institutions reach more people, reduce call center traffic, and continue fulfilling their mission to serve their communities with care and connection.
Providing users with the option to select Spanish as their preferred language makes the entire payment experience more accessible for your account holders. With just a few clicks, users can select Spanish from a drop-down menu and continue managing their payments online or on mobile for faster, easier experiences.
Why is this important? Because more than 13% of people in the U.S. speak Spanish as their primary language. And when someone can use a financial tool in their native language, it builds trust, increases confidence, and makes them far more likely to engage with the platform on a regular basis.
What It Means for Your Account Holders (and Your Team)
This feature isn’t just about convenience, it’s about connection. By offering Spanish as a built-in option, we’re making it easier for users to self-serve, without needing to call for help or worry about misunderstandings. For financial institutions, the impact is tangible: fewer support requests, greater user satisfaction, and stronger engagement from a growing portion of your community.
More Than a Feature – A Reflection of Your Values
Whether you’re a credit union rooted in a local neighborhood or a bank serving a broad, diverse population, your mission likely includes service, accessibility, and community connection. This feature helps you live those values out loud. It shows your account holders that you see them, support them, and are committed to making digital tools work for everyone.
Built with Purpose, Backed by Innovation
At SWIVEL, we don’t build features just for the sake of functionality. We design with purpose—to help our clients serve better and smarter. Spanish is the latest in a series of enhancements aimed at making the payment experience seamless for all users, no matter their background.
The Spanish feature is live and ready to activate. If you’re looking for ways to better connect with your community, expand your reach, and reduce friction in your digital payment experience, contact us today to get started.
Let’s make payments better for everyone. ¡Vamos!
