In The News

On Valentine’s Day 2025, SWIVEL joined fintech leaders on the Bankadelic Podcast to discuss AI’s growing impact on financial services, highlighting SWIVEL’s careful approach to integrating AI for tasks like meeting notes and client communications while exploring future opportunities to enhance customer experiences.

In a recent article for BAI, SWIVEL CEO Amanda Crocker highlights the rising fraud risks tied to instant payments and shares strategies for financial institutions to stay protected, including stronger authentication, consumer education, and AI-powered detection to outpace evolving threats.

In a recent Credit Union Business article, SWIVEL CEO Amanda Crocker highlights key 2025 trends, including the rise of instant payments for operations, the need for modern, persona-driven user experiences, and the importance of adopting an AI-first approach to deliver smarter, real-time member solutions.

Three years ago, WEOKIE Federal Credit Union began implementing the SWIVEL Transaction Enablement Platform, which provides multiple payment channels through a single platform. This allowed the $1.5 billion Oklahoma City-based credit union to eliminate many of the manual payments processes, automate payment posting to the core and significantly reduce call center volume and queues.

Jason O’Brien, CEO at SWIVEL, joined us in the Studio Lounge to provide a summary on SWIVEL’s transaction enablement platform, his firm’s working partnership with Eltropy.

SWIVEL CEO Jason O’Brien told CUToday.info there are certainly opportunities ahead for faster payments, but those come with some hurdles and concerns that have prevented some CUs from stepping into the space.