Our Resources

Featured Blogs

May 2026

Where Payment Services and Fintech Intersect

April 2026

How Flexible Transaction Limits Improve the Payment Experience

April 2026

Building Payment Experiences That Grow With Your Members

Featured Case Studies

Hughes Federal Credit Union Streamlines Core Conversion with SWBC’s SWIVEL: A Success Story

Hughes Federal Credit Union turned a daunting core conversion into a smooth, disruption‑free success by partnering early with SWBC’s SWIVEL, ensuring uninterrupted payments, seamless member communication, and a modern foundation for future innovation.

Lone Star Credit Union

Lone Star Credit Union (LSCU) is proud to be a Texas-based credit union since 1967, with a philosophy of “people helping people.” Its reputation is built on a vision to strengthen the local community through shared values and high-impact relationships. Member needs and technological innovation have been the focus of LSCU. They believe success in these areas is more than possible; it’s necessary.

Perspectives

May 2023

Back to the Basics: Steps to Take to Improve Users’ Online Payment Experience

February 2023

Humanizing The CX in OMNICHANNEL Banking

October 2022

Opportunities for Humanization to Make a Difference During Final Pay Offs

Knowledge

Strategies for Designing a Seamless Self-Serve Payments Experience

With the meteoric rise of mobile apps and othr smartphone technology over the past decade, UX design has become a critical tool in ensuring your account holders can easily access, navigate, and enjoy your institution’s self-serve payments ecosystem.

Meet the Payment Preferences of Today’s Consumers

With new tech solutions, you can meet consumer demand for easy payments.

In The News

December 2025

Amanda Licona-Crocker, President of SWIVEL, is featured in the December 2025 issue of BankBeat with her article, “Mitigating Threats Impeding Real-Time Payments Adoption.”

This spotlight showcases her expertise and drive to lead the charge with bold ideas and solutions that power the future of real-time payments.

February 2025

Industry Leaders Share Perspectives on AI in Financial Services: Amy Orosco from SWIVEL Featured

On Valentine’s Day 2025, SWIVEL joined fintech leaders on the Bankadelic Podcast to discuss AI’s growing impact on financial services, highlighting SWIVEL’s careful approach to integrating AI for tasks like meeting notes and client communications while exploring future opportunities to enhance customer experiences.

Press Releases

October 2026

SWIVEL® Introduces PayPrompt® Pro

SWIVEL, a subsidiary of SWBC, has launched PayPrompt Pro, an enhanced digital payments communications solution designed to help financial institutions deliver secure, personalized payment reminders and accelerate loan reconciliation. Purpose-built for financial workflows, the platform integrates white-labeled SMS alerts, secure Reply-to-Pay functionality, deep-link payment options, and native platform integration to combat growing fraud concerns while prioritizing convenience. By enabling borrowers to instantly respond to branded reminders in a trusted digital environment, the purpose-built solution reduces friction and proactive engagement to lower delinquency rates.

August 2026

SWIVEL® Now Available within Temenos Digital Collector

SWIVEL announced its integration with Temenos Digital Collector, enabling banks and credit unions to deliver personalized, insight-driven borrower engagement experiences within the Temenos platform. The integration helps financial institutions improve collection outcomes, accelerate deployment, and reduce implementation costs. The announcement further strengthens SWIVEL’s relationship with Temenos and highlights its continued growth in the fintech sector.

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