Featured Blogs

August 2025
The Payment Pulse: Empowering Schools and Families Through Modern Payment Solutions
SWIVEL Expands Spanish Support Across Digital Channels
June 2025
¡Ahora en Español! SWIVEL Expands Spanish Support Across Digital Channels
May 2025
How Safe Are Stored Cards for Your Financial Institution’s Account Holders?

Featured Case Studies

Lone Star Credit Union

Lone Star Credit Union (LSCU) is proud to be a Texas-based credit union since 1967, with a philosophy of “people helping people.” Its reputation is built on a vision to strengthen the local community through shared values and high-impact relationships. Member needs and technological innovation have been the focus of LSCU. They believe success in these areas is more than possible; it’s necessary.

WEOKIE Federal Credit Union

Before leveraging SWIVEL’s comprehensive payment solution, WEOKIE Federal Credit Union juggled multiple business partners to try simplifying payments for its members: One provider to handle credit card payments by phone, another provider to handle web payments, and another provider to facilitate check-byphone transactions. Not only was it tough managing multiple relationships, but the business partners weren’t leveraging the latest technology.

Perspectives

Pay Online
May 2023
Back to the Basics:  Steps to Take to Improve Users’ Online Payment Experience
Swivel Customer Services lady Laughing
February 2023
Humanizing The CX in OMNICHANNEL Banking
Couple Paying Mortgage online with SWIVEL's Platform
October 2022
Opportunities for Humanization to Make a Difference During Final Pay Offs

Knowledge

Strategies for Designing a Seamless Self-Serve Payments Experience
With the meteoric rise of mobile apps and othr smartphone technology over the past decade, UX design has become a critical tool in ensuring your account holders can easily access, navigate, and enjoy your institution’s self-serve payments ecosystem.
Meet the Payment Preferences of Today’s Consumers
With new tech solutions, you can meet consumer demand for easy payments.

In The News

February 2025
Industry Leaders Share Perspectives on AI in Financial Services: Amy Orosco from SWIVEL Featured
On Valentine’s Day 2025, SWIVEL joined fintech leaders on the Bankadelic Podcast to discuss AI’s growing impact on financial services, highlighting SWIVEL’s careful approach to integrating AI for tasks like meeting notes and client communications while exploring future opportunities to enhance customer experiences.
February 2025
SWIVEL CEO Amanda Crocker on Fighting Fraud in the Age of Instant Payments
In a recent article for BAI, SWIVEL CEO Amanda Crocker highlights the rising fraud risks tied to instant payments and shares strategies for financial institutions to stay protected, including stronger authentication, consumer education, and AI-powered detection to outpace evolving threats.

Press Releases

June 2025
SWIVEL® and Paydoff Partner to Empower Financial Institutions
SWIVEL®, a leader in digital payment solutions, has partnered with Paydoff, an AI-powered collections automation platform, to deliver a seamless and intelligent collections experience for credit unions.
June 2025
SWIVEL® Announces Integration of Magic-Wrighter’s LoanPay Into SWIVEL’s Payments Platform

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